TERMS AND CONDITIONS OF SALE & SERVICE

Last Updated: October 2026

Welcome to LUXULI (www.luxuli.co.za). By accessing our website, purchasing our handcrafted furniture, or requesting bespoke services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General & Business Information

• Entity: LUXULI

• Physical Address: 134 Kempston Road, Gqeberha, South Africa

• Contact Email: info@luxuli.co.za

• Contact Phone: +27 79 485 6079

• Website: https://www.luxuli.co.za

These Terms apply to all visitors, users, clients, and purchasers of goods or bespoke services offered by LUXULI in South Africa.

2. Orders & Quotations

2.1. Standard Online Orders: Orders placed through our website are subject to availability and acceptance by LUXULI. 2.2. Bespoke & Custom Orders: Quotations provided for custom upholstery or bespoke furniture items are valid for 14 calendar days from the date of issuance unless stated otherwise. Production begins only once full payment or the agreed deposit is cleared in our bank account. 2.3. Order Confirmation: An automated order acknowledgment does not constitute legal acceptance of an order. LUXULI reserves the right to cancel or decline orders due to pricing errors, stock unavailability, or payment verification issues.

3. Pricing & Payments

3.1. All prices listed on www.luxuli.co.za are quoted in South African Rands (ZAR). 3.2. Delivery, assembly, and insurance fees are quoted separately during checkout or via custom invoice unless explicitly noted as free shipping. 3.3. Payment must be made in full prior to dispatch or delivery for standard stock, and per the agreed deposit structure for bespoke manufacturing.

4. Custom Furniture & Handcrafted Variations

4.1. Natural Materials & Handcrafting: Our furniture features natural fabrics, wood, and handcrafted components. Natural variations in grain, texture, weave, and slight color variations between digital screens and physical materials are inherent characteristics of boutique manufacturing and do not constitute defects. 4.2. Customer Dimensions & Access: It is the customer's sole responsibility to measure spaces, doorways, stairwells, and lifts prior to placing an order to ensure the furniture fits inside the premises. LUXULI is not responsible for items that cannot fit into a building or room.

5. Delivery & Lead Times

5.1. Estimated lead times for custom or made-to-order pieces are indicative and subject to material availability or production delays. LUXULI will communicate any significant delays. 5.2. Deliveries are made to the physical address provided at checkout. Someone over the age of 18 must be present to inspect and sign for the items upon delivery. 5.3. Risk in the goods transfers to the customer upon delivery. Ownership passes once the purchase price is paid in full.

6. Returns, Cancellations & Consumer Protection Act (CPA)

6.1. Standard Stock Items: In terms of the South African Consumer Protection Act (CPA), customers may return standard, non-customized stock items within 7 days of receipt, provided the items are unused, undamaged, and in their original packaging. The customer is responsible for return transport costs. 6.2. Bespoke & Made-to-Order Items: In terms of Section 20(3)(b) of the CPA, custom-made, bespoke, or altered items cannot be cancelled or returned once production has commenced, unless the product is defective or damaged. 6.3. Defects & Damages: Any transit damage must be reported in writing to info@luxuli.co.za within 48 hours of delivery, supported by photo evidence. Defective goods will be repaired, replaced, or refunded in accordance with your statutory rights under the CPA.

7. Warranties & Care Instructions

7.1. LUXULI warrants structural integrity against manufacturing defects under normal domestic use. 7.2. The warranty does not cover:

• Fair wear and tear, fading due to direct sunlight, or pilling of fabrics.

• Damage caused by improper care, harsh chemical cleaning products, or misuse.

• Commercial use of residential-grade furniture unless agreed to in writing.

8. Intellectual Property

All content on www.luxuli.co.za—including logos, imagery, product designs, photography, text, and website structure—is the intellectual property of LUXULI and protected under South African trademark and copyright law. Reproduction or redistribution without prior written consent is strictly prohibited.

9. Privacy & Protection of Personal Information (POPIA)

Your personal information collected during order fulfillment or inquiry is handled in strict compliance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for full details on how we collect, process, and protect your data.

10. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of these terms shall be subject to the jurisdiction of the South African courts.

11. Contact Us

For any legal or order-related inquiries regarding these terms:

• Email: info@luxuli.co.za

• Phone: +27 79 485 6079

• Address: 134 Kempston Road, Gqeberha, South Africa